One day, two software enthusiasts meet at a church. A few years later, they create a million-dollar company that’s helping thousands escape the jobs they hate and realize their dreams. Thus, Kajabi was born. Kajabi Support Phone Number
The vision was simple. Kajabi founders Kenny Rueter and Travis Rosser knew that people have knowledge and stories to share, and they wanted to create a single platform that will help their customers do that.
If you are a content creator, you might have heard about Kajabi. It is among the most popular platforms for selling online classes and the best in regards to integration.
With so many options out there that are relatively cheaper, what makes creators choose Kajabi? Is it really worth the price? In this article, we review the salient features Kajabi offers and provide you an inside look about the way the system works for you and your business.
General Overview Kajabi Support Phone Number
- Highly integrated platform that features lots of tools
- Excellent Customer Care
- Allows creators to easily market their products
- Has more available customizable themes
- Uses Wistia as movie host
- Great email marketing tools
- Kajabi pricing is somewhat more expensive than other programs
- No feature to create certificates
- Assessment customization is limited
- Users need coding skills for editing site post photos
If you wish to market online courses, Kajabi is a good spot to do your business in.
Kajabi is an online class platform that allows users to boost their careers using only 1 site. It does all –from creating classes, marketing, and selling them separately or through a membership system.
How Kajabi Works
Kajabi offers you a platform to make and sell online courses and market them so that you can profit from the activity. The first thing you need to do is to purchase a plan from them. You have three options for this, which is discussed later in this review.
From there, you can easily set up your account and upload your videos. It goes without saying that you have to record your video lectures first. If you need tips for this, check this awesome post out. Next, you should go to the lesson editor to upload the videos and provide the description and titles.
If you would like to add quizzes, you can also do this by simply encoding the questions and supplying the options (if it’s a multiple-choice type).
Then, Kajabi also lets you build pipelines. These are mechanisms that allow you to turn prospects into customers by providing more efficient marketing funnels. Together with the pipelines, you can market your products by offering freebies that demand the prospects to input their emails. As soon as you’ve got these speeches, you can get in touch with your leads through the steps Kajabi has, which is also possible to customize.
When a client decides to buy in, you are able to process payments through the site. You can do all these without having to leave Kajabi.
However, there are some features that aren’t found in Kajabi, which are discussed in later sections of this review. But overall, Kajabi is a powerful platform that you can use to kickstart your online eLearning business.
For a quick discussion on how Kajabi can grow your business, check this video out:
Why Should You Consider Kajabi?
Kajabi is the most integrated online course platform today. This means that you don’t need to employ as many third party sites to run your entire business. As a result, you can sell online classes without paying extra for so many tools. It is interesting to note that some businesses are now going 100% online by selling courses.
Though some would hesitate to migrate into Kajabi due to its relatively higher pricing, it will offer advantages in the long run since it requires no transaction costs and you will have less parties to pay because most of the basic tools are contained in the Kajabi plans.
This is also an extremely user-friendly platform and the customization is pretty straightforward. You can make an online business in no time with Kajabi even without learning how to code.
Kajabi as a Tool for the Non-Tech Savvy
Some men and women that are great at teaching might not be technologically inclined enough to share their knowledge and information online. But the creators of Kajabi have considered this and aimed to fix the problem by making the website easily accessible and understandable even to those who have issues with computer work.
As stated earlier, Kajabi integrates most of the basic tools in their own system to enable content creators to do their work in one platform. Among the most troublesome areas to understand if you’re not that tech savvy is how to work with other sites and integrate them all into your business.
This is where Kajabi comes to the rescue. Save for a few minor features that the developers are still working on, you can pretty much run your online business using only Kajabi. The website allows you to create content, market your products, provide coupons for discounts, follow up on leads, and handle payments.
Kajabi provides a wide range of video tutorials made especially for beginners. They call this the Hero University, and it provides the users advice on the best way to go about with the various steps in creating and growing your organization.
Kajabi has tutorials on topics like creating the online course, marketing your products, and payment processing. These tutorials are available in both text and video format.
All you have to do is go into the Assistant Bar at the top and type out whatever problem you’re having, and it will show you the related tutorials.
Customer Support Kajabi Support Phone Number
If you’re having problems with solutions that are not located in the Kajabi online guides, the next step is to contact customer support. The Kajabi customer support team is among the best. So if you are stuck on a problem, you could always rely on them to supply you with the answers you need.
If you opt to get the most expensive plan, you get access to a 24/7 Kajabi support team that provides you with a live chat.
However, please be aware that in the event you get only the Kajabi Basic Plan, their staff won’t be accessible to you always. You only get them on weekdays from 9 a.m. to 7 p.m.. The Basic Plan customer service operates on a ticket system, however you will find an answer within the day.
This is one of the reasons why the more expensive plans are worth the extra money if you’re not confident about your tech skills. The other two Kajabi plans offer a round-the-clock access to support while the Basic does not.
How to Use Kajabi: The Basics
Creating a Class
To create a course in Kajabi, all you need to do is click on the New Product button located in the top right side. From here, you can pick from four different sorts of products you want to produce. These are called product blueprints:
- Mini course
- A mini course is a smaller course which is easy to complete and is often utilised to build brand value.
- Online Course
- These are your bigger courses that are much longer.
- Evergreen Training
- This option allows you to drip feed content to increase engagement and discipline among your students.
- If you want to fully customize your course, you have this choice.
The next thing to do would be to click on the Generate Online Course Product button. Kajabi will then prompt you to type a name for the product. After doing this, you will be brought to a page with a predetermined outline. Uploading and editing this part is rather easy. You can easily drag around the concept tabs to change their arrangement. This is how your course is going to be arranged.
The page includes a couple of headings that are called categories. They are set in a gray backdrop. They simply serve as organizational tools. The critical matters are contained in the articles, which you can see in the white background. This is what you will click on to go to the lesson editor.
Videos Kajabi Support Phone Number
Once you have made your primary online course skeleton, it is time to upload your pre-recorded videos. It is not at all difficult to do so in Kajabi. You will see an icon immediately that would make it possible for you to upload either a video or an assessment.
1 nifty feature Kajabi has is the ability to upload multiple videos at once, and the site will automatically turn them into articles which you can then later on edit. This saves your time in clicking on the post tabs one by one and uploading the video files individually.
One of the most attractive characteristics of Kajabi is its use of Wistia for its video host. If you analyze this in terms of price, the use of Wistia alone justifies your purchase of a Kajabi plan. A month with Wistia will cost you $99. With $20 more, you get the yearly paid Basic Kajabi Package with all of its features.
Assessments are very important in keeping the students engaged and ensuring they are getting the most out of the lessons, and Kajabi understands this. It is also an important tool if you opt for content locking, which is discussed later in this review.
There’s also a Kajabi feature that automatically sends extra materials to attendees who don’t succeed on the assessments to help them understand the classes.
Kajabi makes it effortless to create quizzes after every lesson introduced. You simply need to type questions and choices in the lesson editor, which is straightforward. However, we have to admit that Kajabi is a bit limited when it comes to the assessment area for a couple of reasons.
First, it is not very flexible in regards to the content that you can add to a lesson. You’re not allowed to have a video and an assessment under precisely the same lesson category.
Second, Kajabi does not support advanced customization of the quizzes. It does not allow users to have question banks or randomize the questions.
However, Kajabi does support unique styles of quizzes such as multiple-choice and paragraph-style questions. It can also immediately give the results after each assessment.
Additionally, Kajabi supports an assignment submission feature that allows students to upload files for you to check in the future.
Kajabi also allows you to upload a poster photo for every lesson, which can be helpful to keep your students interested. Instead of seeing plain texts of the lesson names on the list, they will have a visual representation of these lessons. This can easily be done by clicking on the Pick File button on the right side of the editor.
Certificates Kajabi Support Phone Number
1 area of Kajabi that requires improvement is on certificate-making. While the site allows creators to give out certificates of completion, at present, it doesn’t have a feature that makes it possible for the admin to produce certificates natively. This is one of the reasons why Kajabi is just an almost all-in-one platform.
To create certificates of completion, you can employ the services of third parties like Canva, Google Slides, or SmartDraw.
Kajabi also does not indicate the amount of time spent in studying the course or any continuing education credit. This is a huge deal for people who wish to elect for eLearning to earn credit. We think Kajabi should offer a solution for this.
If you wish to add a document that you think may be helpful for your students, you can do this on the exact same lesson editor page. This is found in the Downloads section in the right side of the page.
Whatever file you upload there will be downloadable for your students while they are on that specific lesson.
In this section, Kajabi permits you to add a description of the lesson or even a transcript of the video. The transcripts can help students when they would like to review but don’t need to watch the videos again. If you opt only for a description, then it allows the students to know what the lesson is going to be about and what topics you discussed in that specific video.
Student Interactions Kajabi Support Phone Number
Kajabi understands it is important to have a place where members and students can talk about the subjects introduced in the course materials. By doing this, they could have access to valuable information not only from the program creator but also from their fellow students.
For years, course creators have used a separate platform for this job such as Facebook. This needed members to join Facebook groups to interact with one another. However, with Kajabi, members do not have to go somewhere else to ask questions and discuss the lessons as it has incorporated this system in a feature called the Community.
These forums are so valuable that Kajabi even allows patrons to pay for access to the Community alone. The Community allows the course creator to efficiently address student queries while providing the same opportunity to other members.
This is great news for the creators in terms of profits as well. Because the Community can be a standalone product, those people who are hesitant to purchase the whole course could just choose to pay for access to the talks.
A common problem with forums (as evidenced by lots of Facebook groups) is that it’s quite tough to follow certain topics because of the lack of organization. This makes it hard to really listen to your audience and understand them, which is a common mistake for online course businesses.
Kajabi solves this problem by allowing the page administrator to organize and reorganize the feeds. The admin can categorize the posts by topic, and it also has a pin capability which enables admin to transfer it to the peak of the feed.
In general, the Community capability is an advantage provided by Kajabi that isn’t found in most of its competitors. This is a welcome addition to any online course business because it enables the creation of a forum natively. This is one of the reasons why Kajabi is your ultimate one-stop shop for your internet business today.
Depending upon your preference, Kajabi offers options as to how you can go about in letting the course materials to be obtained by your students. You can either allow your students to access all the classes at the same time, drip feed them over a time period, or lock them. This last option tends to increase engagement since there’s a requirement to finish a lesson first before continuing on to the next one.
Dripping Course Content
As the name suggests, this option allows the admin to release materials gradually rather than pouring it all at once. Kajabi has this capability to enable the creator to release categories within a class after a certain number of days after a student has enrolled.
It’s really only scheduling the time when a specific course material shows up on the pupil’s page. There are many benefits to this system.
First, this is a excellent way to keep the student interested in coming back to review the page and check whether a new content material was posted. Secondly, it prevents students from jumping too far ahead and skipping possibly important lessons. Third, this feature is helpful once you opt for a membership-type subscription since it prevents the students from downloading and viewing all the materials simultaneously. This equates to more months under the membership, i.e., additional profits.
This feature may be helpful so that the students wouldn’t be overwhelmed with all the classes. This is a good way to condition their heads to take each lesson little by little.
If you choose to unlock the next lesson by letting the student pass an assessment first, this may significantly increase their participation and makes sure that they knew all of the important concepts first before moving on.
Course Analytics Kajabi Support Phone Number
This Kajabi feature is beneficial in boosting your course content in the future. What it does is generate heatmaps and video content stats. This way, you’ll know at what point your pupils became disengaged with the content. Thus, it shows you data on where your viewer’s interest has peaked or declined.
In particular, Kajabi generates the following course analytics:
This gives data on how a lot of people actually viewed a specific video. Some students may prefer to read the transcript and download the PDFs instead of actually watching the videos.
Average Engagement Kajabi Support Phone Number
The data generated here is the normal percentage of the whole video that audiences actually watched. Some students would opt to see only the first part of your video and jump to the next lesson. This gives you an idea about how well you can keep your audience interested in what you need to say.
Visual Engagement Viewer
This feature creates a graphical overlay in your actual video. It shows you graphical representation of your students’ engagement in certain points of this video. Usually, people tend to stop watching at the start of the outro, so this gives you a general downhill trend.
Just because your video is being played does not mean that the viewer is in fact watching it. Your student can keep the video in the background while checking social networking sites.
With the Viewer Heatmap, you are able to see which parts weren’t viewed by individual students and which were watched. This may give you an idea of what parts of the lesson are significant or where your students are having a hard time processing thus necessitating them to return to that part.
Overall, Kajabi has a very practical variety of course analytics tools that you could use to create better videos in the long run.
One way to keep people interested in your products is to give them a site where they can read about you and the topic you wish to introduce to them. This can effectively generate leads that would turn curious visitors into paying clients.
Thankfully, Kajabi offers this feature to its users. Unfortunately, we have to point out that Kajabi needs plenty of improvement on this area.
An Image Problem
We mentioned earlier that you don’t have to learn how to code so as to run your enterprise with Kajabi. However, you may want to start researching about basic coding if you wish to customize the photos on your Kajabi-powered blog.
When you upload a photo on top of a blog post, for instance, the image will appear in the recommended image size, and unless you know how to work with html, you’ll have no other way to resize this photograph unless of course you hire somebody to do it for you.
The text wrapping is also a cause of headache because just like the image on top of the article, you can’t edit how text wraps around a photo in the body of your site without entering the html and editing it accordingly.
There is also the problem of the absence of an image bank when you choose to upload a photograph. Suppose you want to add an image into your blog that you already have in one of your other posts. You would not be able to get that photo in the upload option, so once you need that added to another post, you’ll have to have it in your computer or in Google Drive or you’ll have to download the picture again.
This activity admittedly can become rather tedious, and it is one area Kajabi should work on.
Another thing which makes blogging in Kajabi a hassle is its inability to let you choose from existing tags in your posts. You know how convenient it is to choose a tag in a WordPress post so that readers can easily refer to related articles from the exact same tag? That task is much harder with Kajabi.
When you want to add a label to a particular post in Kajabi, then you must really remember the tag you need to add it under. Kajabi does not offer you the list of previous tags you’ve used. So you will have to rely on your memory or another list for this one.
So overall, Kajabi’s blogging game isn’t strong. It must improve on its blogging features because it could really be a pain to have to memorize tags and edit the html each time you need to create a blog post.
Marketing Tools by Kajabi
Kajabi offers lots of marketing features for you to promote your products. In the purchase price setting alone, you have the choice to create an upsell. This results to a prompt which will show your customers another product offer after completing a buy. The other methods are discussed next.
Pipelines Kajabi Support Phone Number
When you click on the Marketing tab on the left side of the website, you can view a subcategory named Pipelines. This is the tool Kajabi uses to simplify marketing and sales. It is basically an automation for selling your products.
The name is inspired by the shape of actual pipelines. They are designed in a way that they have the same diameter at both ends. This relates to Kajabi’s aim to turn the identical number of leads to the exact same number of paying clients. This is in fact an improvement on the renowned sales funnels where a large number of prospects would lead to a considerably smaller number of buyers.
Kajabi offers a couple of options for its pipelines:
- Free Report
- Promotional Offer
- Sales Page
- Product Launch
- Virtual Summit
Creating a Pipeline
When you click on a product pipeline, it is going to show you a picture of the measures that that specific pipeline would follow. Additionally, it comprises a video and a text that will explain how to best use that pipeline.
Assessing the pipeline contents is a breeze. It is very straightforward, and you can quickly see what your opt-in page would look like from the customer’s point-of-view.
It also allows you to edit the emails which are sent to your prospects, and you can do this conveniently on the same page. You’ll be given a template that you can opt to follow. This template is unique because it was created by Brendon Burchard, among the world’s leading high-performance coaches.
And because Kajabi wants its users to not overlook any important steps, it also provides a mini checklist on the left side of this panel so you can check which activities are left to be edited.
Kajabi includes a Pipeline Stats feature that lets you monitor how well your marketing plans are doing. Here, you have the ability to determine how each page and email of the pipeline is performing. It even provides you data on your earnings per view.
These analytics will be useful later on when you review your marketing plans and pinpoint which areas to improve on to generate more customers.
Pipelines is one of Kajabi’s strongest points. It’s extremely effective in creating leads and in following up on those leads to turn advertisements into earnings.
When a visitor places something in their cart and then abandons it without completing the purchase, you can set up Kajabi to send an email to that potential customer. This acts as a reminder of your deal and maybe in time will convince that person to eventually buy the product.
Due to automation, this is done with no one working manually in tracking your customer’s activities.
Kajabi has partnered up with some of the greatest tools for email marketing. In particular, it has integrated the following into its system: ConvertKit, MailChimp, Drip, Aweber, and Active Campaign.
Affiliate Program Kajabi Support Phone Number
We must point out that this choice is available only in the Growth and Pro Plans of Kajabi. This isn’t found in the Basic Plan, which is the cheapest option.
Kajabi understands the creator’s need to advertise their products through affiliate marketing. Thus, it has incorporated the essential tools for affiliate program management.
This makes it easier for you and your partners to market your goods and give them the commission agreed upon.
Pricing Your Courses
Kajabi offers a very simple way of pricing your products. Just go to the Offers tab in the left side and click on Add New Offer. You even have the option to bundle your products and price them accordingly.
This is very handy especially if you’re trying to promote the courses. Rather than selling them individually, you have the option to offer them as a set.
Moreover, you can choose if the payment will be one-time or on a subscription basis.
Once you make a new offer, it will prompt you to choose a title for this offer, the product that you will include, and the cost. Take note that at this stage, you can just choose 1 product, but do not worry because in the later pages, you’ll have a great deal of options in terms of bundles and payment choice.
From there, it is going to lead you to a page which will allow you to pick an internal name and to add a description. When you click on edit price it leads you to the pop-up that allows you to choose the following payment options:
- One-time Payment
- Multiple Payments
- Here, you can select the number of payments that have to be between 2 and 12.
- Recurring Subscription
- With this option, you can give your customers the choice to try out your merchandise for a certain number of days. Additionally, it provides you the option of how often you will bill your customer.
Additionally, it lets you choose the currency you would like the cost to be in.
In this exact same page, you will have the option to add more products to the offer. This is where the bundles are created.
For some tips on pricing strategies, this post is very helpful.
Kajabi partners with Stripe and Paypal for payment processing. As stated earlier, Kajabi doesn’t charge transaction fees. However, you do have to answer for the price of its own payment method partners.
Paypal in particular makes it easier for you to pay your affiliates if you have an affiliate program. All you’ve got to do is export a list of all of your affiliate sales and use that file to do a Paypal Mass Pay.
As for refunds, you do not need to leave Kajabi to process those. The site has a system that permits you to process refunds without going to Paypal or Stripe.
Kajabi Support Phone Number
Pricing isn’t one of the strong points of Kajabi. In actuality, many people would think twice about using the system since it is relatively more expensive than many of its counterparts. But with a highly integrated platform, you wouldn’t have to pay extra for extra services from third parties.
Thus, generally, we think that Kajabi is well worth the money. Belowwe discuss the Kajabi three-tiered pricing and the benefits you can get from each one. For a more detailed discussion, we’ve dedicated a full article about the strategies here.
Basic Plan Kajabi Support Phone Number
The cheapest Kajabi plan starts at $119 if you choose to be billed yearly. If you decide on the monthly billing, however, it’s going to cost you $149 a month.
The Basic Plan might be the most inexpensive option and it’s certainly a good place to begin, but we don’t recommend it if you are really serious about developing your small business. The plan limits you to only three courses and one site, and you may only have up to a thousand members. However, the landing pages and marketing emails are unlimited.
You also have to schedule your questions about the site with the Basic Plan because the Kajabi customer support would only be able to assist you on weekdays, from 9 a.m. to 7 p.m. via a live chat.
Additionally, it does not include some of the most important advertising tools which you can find in the higher pricing tiers. So if you already have an experience with course creating, you may want to consider the Growth or Pro plans. Kajabi Support Phone Number
As the name implies, this pricing tier lets you grow your company with Kajabi significantly. For $50 more, you can level up to this next tier and get five times more courses.
The monthly payment option would cost you $199, but if you decide to be billed annually, it will cost just $159.
Additional Features Kajabi Support Phone Number
The best reason to consider this tier over the Basic Plan is the three major characteristics that are not found in the less expensive option: white-labeling, affiliate marketing, and automation.
By white labeling the website, you can erase all traces of Kajabi from the front-end website. All your patrons will see is a website that screams only you. This is helpful when it comes to promoting and branding.
Affiliate advertising, on the other hand, comes handy when you decide to seek help from other influencers to advertise your products. This step allows your following to grow and lets you reach out to more individuals who can be potential customers. When you’re serious about developing your business, you will need the support of your fellow founders so you can tap in their audience as well. This is one of the easiest ways to grow a following since you are reaching out to people who already are interested about the products you are attempting to sell.
Finally, automation permits you to easily follow up with your students and keep them engaged. With this feature, you do not need to constantly monitor who among them need a bit more drive to get the most out of your courses. Kajabi enables you to automatically send out emails to students who haven’t been visiting your website or provide extra learning materials to those who aren’t doing well on the assessments. Kajabi Support Phone Number
As a creator, we are aware that you’re not in the business to only make money. You would want your products to be of value also. Businesswise, this is valuable because if people are getting the value of what they paid for, they will be more inclined to return for more. It’s a win-win.
Unlike the Basic Plan, you can reach out to the Kajabi support service with any concerns any time of the day with the Growth Plan. You can contact their support team whenever you want, so if you wish to pull an all-nighter to work on the following course, you can be certain help is only an email away.
Pro Plan Kajabi Support Phone Number
This is where the Kajabi pricing starts to truly become steep. It includes everything that the Growth Plan has but it allows you to have 100 products to market. It also gives the user the ability to handle three websites and at most 20,000 members.
There is still an unlimited number of landing pages, but the marketing emails are limited to 2 million. We’d want it would also be infinite just like the lower tiers because you are paying $200 dollars more than the Growth Plan.
You can get Kajabi’s Pro Plan for $399 per month for the monthly payment option and $319 if you would like to be billed yearly.
Besides the increase in the amount of products, sites, and members, you also get to have access to the Experts Academy, where you can find out more about marketing your personal brand. It still has the 24/7 customer support service which allows a live chat with representatives.
The Kajabi Pro Plan is for people who have a fantastic quantity of courses to market. And with 25 admin users permitted under the program, you can outsource some of your work to workers. If you can do so, congratulations are in order. You’ve managed your business well.
Migrating to Kajabi Kajabi Support Phone Number
If you’re someone who is not new to the course-creating organization, you might have used other programs before. Whether this Kajabi review and others like it have convinced you that Kajabi is the better option, the next thing to worry about is how to migrate all your information.
You wouldn’t want to start from scratch, and you certainly would not want to inconvenience your existing members. Fortunately, Kajabi allows you to migrate your members simply by importing their names and email address using a .csv file. However, you’re limited to 500 members per import, so if you have more than that, you are going to have to deal with multiple imports.
The biggest drawback with migrating to Kajabi from another platform is the simple fact that your current members have to reset their passwords since those would not be included in the importation. This is an excellent sign, though because it means that the passwords are well-protected as the platforms can’t access them. However, this excess task may not be welcomed by your patrons.
Kajabi Support Phone Number
Conclusion Kajabi Support Phone Number
Kajabi offers a lot of value for the price you pay. It is a well-integrated system which allows even the novice to easily grow his eLearning enterprise.
There aren’t much technical skills required to run an online business with Kajabi. This enables creators to concentrate more on creating valuable content for their customers rather than wasting energy on building a professional-looking site. You have complete freedom over your students’ data and pricing of your classes unlike other similar platforms. Kajabi also has many marketing features that will push your company to new heights.
With all the tools supplied by the website, we can confidently recommend Kajabi to people who wish to make a career out of making online courses. It’s overall a superb tool to have to manage your business from conception to selling.